Service & Support

I'm a Homeowner, Builder or Dealer

For general inquiries or technical support, please call, email or live chat with Customer Service.  For email requests, please bear in mind that longer or more complex issues or interactions from Customer Service may require assistance by phone call or live chat.

Call Us

Hours: Monday - Friday
8:00am-6:00pm EST

Email Us

Email us anytime! We strive to answer emails within 1 business day.

Live Chat

Hours: Monday - Friday
8:30am-5:00pm EST

I'm an Architect

For design and architectural inquiries.

Architect Design Support

Monday - Friday 8:00am - 4:30pm EST


How-To Garage Door Videos

Browse our videos below for tips to keep your garage door running safely and smoothly.

How to wash your Clopay Garage Door

Is your garage door looking dingy? Watch the video below to learn how you can easily make it shine!

How to manually open your garage door

Learn how to manually open your garage door if your power goes out, or if your garage door opener is not working.

How to get a quieter garage door

Is your garage door loud when you open and close it? Learn how to have a quieter door.

Garage Door Safety from Clopay

Learn the proper and safe way to open your door when operator is disengaged.

How to touch up Canyon Ridge collection garage door

Do you have damage to the overlays on your Canyon Ridge Collection garage door? Watch this video to learn how to repair.

How To Touch Up an Ultra-Grain Garage Door

Learn how to repair a scratch on your Ultra-Grain garage door.

Page Updated March 25, 2021